Order operations
Daily order review, holds, edits, cancellations, exceptions, and approved refund workflows.
E-COMMERCE OPERATIONS TEAM
Your store grows.
We keep it moving.
Put an office-based team behind the daily work of your online store—from order exceptions to fulfillment follow-ups and operational reporting.
Plan my e-commerce teamExperience How We Work ↗← Explore both teamsTHE WORK BEHIND EVERY ORDER
YOUR STORE
HANDLED WITH CARE
Order review Fulfillment follow-up Clear reporting
BEHIND THE SCENES. ON TOP OF THE DETAILS.
One team.
The everyday essentials.
We agree which workflows your team will own, what needs approval, and when to escalate.
Inventory & fulfillment
Inventory reconciliation, fulfillment monitoring, and coordination with suppliers, carriers, and your 3PL.
Post-purchase support
Order-related customer communication, returns, delivery issues, and follow-ups using your approved guidance.
Reporting & reconciliation
Keep backlogs, exceptions, store records, and daily operational reports visible and up to date.
Workflow monitoring
Monitor approved workflows and automations, flag failures, and coordinate the agreed manual fallback.
Quality & escalation
Follow documented processes, review completed work, and escalate sensitive decisions to the right person.
A WORKING RHYTHM
From the first queue
to the last update.
- 01Review queues & priorities
- 02Handle the approved work
- 03Coordinate exceptions
- 04Check, reconcile & report
TEAM SIZE & MONTHLY COST
A plan for
your store’s workload.
Share your order volume, systems, coverage, and tasks. We recommend the team and agree the monthly cost for a clear scope.
Explore existing Shopify operations packages
These are the existing Shopify service packages. Final scope is reviewed against your workload. A custom or combined team is discussed separately.
Core Ops
Daily order and post-purchase coverage.
$1,250/ month
- Daily order queue management
- Order & post-purchase operations
- Store health checks
- Standard reporting
Growth Ops
More volume. More coordination.
$2,200/ month
- Everything in Core Ops
- Advanced exception management
- Inventory & fulfillment reconciliation
- 3PL & supplier coordination
- SOPs, reporting & automation monitoring
Enterprise Full Ops
A broader operational remit.
$3,500/ month
- Everything in Growth Ops
- Dedicated account ownership
- Advanced inventory, fulfillment & returns
- Priority exception management
- Operational reviews & quality control
- Priority Slack or Teams communication
YOUR BUSINESS. YOUR TEAM PLAN.