Shopify Back-Office Operations
We manage the daily workflows and operational exceptions that keep orders moving, inventory accurate, fulfillment coordinated, and reporting reliable — so your internal team can focus on growth.
EST-aligned coverage. Specialized ownership. Controlled execution.
Illustrative example of the categories of work tracked in a typical operating day. Not live data.
EST-aligned coverage
SOP-driven workflows
Role-based access
Documented escalation
Quality-control checks
Operational reporting
Who We Help
Good fit
Not a fit
Capabilities
01
Order review, exception handling, holds, edits, cancellations, and controlled refund workflows.
02
Inventory reconciliation, fulfillment monitoring, 3PL coordination, and shipping exceptions.
03
Returns, delivery problems, order-related customer resolution, and escalation coordination.
04
Daily operational reporting, backlog visibility, system reconciliation, and exception ownership.
05
Monitoring approved workflows and automations, identifying failures, and coordinating manual fallback.
06
Documented procedures, approval controls, quality checks, escalation paths, and continuous improvement.
Operating Model
Named account ownership
Specialized operational roles
SOP-driven execution
Role-based access
Approval thresholds
Documented escalation
Quality-control checks
Operational reporting
Documented continuity procedures
Daily Rhythm
01
Review and Prioritize
Orders, queues, incidents, cutoffs, and operational exceptions.
02
Execute Authorized Work
Approved order, inventory, fulfillment, and post-purchase actions.
03
Coordinate Exceptions
3PL, carrier, supplier, and internal escalations.
04
Reconcile Systems
Shopify, fulfillment, inventory, and operational records.
05
Quality Check and Report
SLA risks, exceptions, ownership, and next actions.
How It Works
Step 01
Operations Review
Step 02
Scope and Workflow Mapping
Step 03
Access, SOP and Readiness Setup
Step 04
Controlled Launch
Step 05
Reporting and Continuous Improvement
Quality & Security
These controls define how every engagement is run. Some are standard practice from day one; others are agreed and configured together with your team during onboarding.
Named user access wherever supported by the client's systems
Role-based Shopify access
Least-privilege permissions
Approval thresholds for sensitive actions
SOP-driven execution
Defined quality-control checkpoints
Documented escalation
System reconciliation
Documented continuity procedures
Access is granted per person and scoped to what the role requires, rather than through shared logins, wherever the client's systems support it.
Operational Plans
Every plan is scoped to what gets handled, not how many hours it takes. Pricing is monthly and flat.
Tier 01
Reliable daily order and post-purchase coverage.
$1,250/mo
Tier 02
For brands managing more volume and more moving parts.
$2,200/mo
Tier 03
Dedicated ownership for higher-volume, higher-complexity operations.
$3,500/mo
Final scope is defined by order volume, operational complexity, workflows, systems, coverage requirements, and service responsibilities.
FAQ
Order review and exception handling, inventory reconciliation, fulfillment and 3PL coordination, shipping and delivery exceptions, returns and post-purchase operations, store health monitoring, and operational reporting.
No. We handle order-related and operational communication as part of back-office work, but we are not a general inbox-support or help-desk agency.
Growing US-based Shopify brands dealing with rising order and exception volume, inventory or fulfillment mismatches, founder dependency, or unreliable reporting, and who are willing to document workflows and provide controlled access.
Coverage is aligned to EST business hours so your operations get attention when your store, team, and vendors are active.
ShobuOps is a Bangladesh-based specialized operations team providing EST-aligned coverage for ecommerce brands.
Through named, role-based accounts with least-privilege permissions and approval thresholds for sensitive actions, wherever the client's systems support named access. We do not use shared credentials.
No. Each plan is scoped to a defined set of operational responsibilities. Final scope depends on order volume, complexity, and coverage needs, and is confirmed during your operations review.
We start with an operations review, then map your scope and workflows, set up access and SOPs, launch under controlled conditions, and move into ongoing reporting and improvement.
Yes. We work within your existing 3PL, fulfillment, and app stack rather than requiring a change of tools.
No. We are not a design, development, marketing, SEO, or advertising agency. We focus on the operational workflows behind your store.
Start Here
Tell us how your current workflows are structured and where operational pressure is building. We'll review the information and schedule a focused operations conversation.
Prefer email? shobuj@shobuops.com